Working in Customer Service gets Annoying.
For those of you that don't know by now, I have worked at the same boat service yard for 3 years. I started right after I graduated from high school. I really like it. The pay is good, the people I work with are great and I get weekends off. However, there are two main issues I run into with customers. The first issue that drives me nuts is when customers are rude and snotty for no reason. Who pissed in your Wheaties? I always try to be nice even when they have an attitude with me for no reason at all but sometimes it's hard not to lose it. The other issue is when the customer thinks they know how to do my job or they want to set their own rules and prices for work to be done. My purpose as the office manager/secretary is to inform customers of prices, accept payment and schedule your boat. Trust me, I know what I'm doing, that's why I got this job. If I tell you a price for a paint job and you tell me some guy told you it would only be $500, don't you think I would...